Your home is covered
by a Limited Warranty backed
by Macfarlane Homes LLC. Details
of this Warranty and Performance
Standards can be found in Section
IV of your homeowners Orientation Manual.
If
you have a question as to whether
a specific item may be covered,
please refer to your manual. It provides
an overview of your
coverage and the performance standards
used to evaluate specific items of
coverage.
Requesting Warranty service
To
request Warranty service from this
Web site, simply complete our Warranty
service request form.
You
may also complete a printed form
(provided in your homeowners Manual
or download
it here.) and mail or
fax it to us. You should fax Warranty
service requests to (425) 271-7805.
Upon receipt we will
contact you within 1-2 business days
to review your request(s).
In case of emergency
For emergency service, please call
our office at (425) 271-7800 during
business hours M-F 8am - 5pm. After
hours and on weekends please call (206)
719-2631.
If you are unable to obtain a response
from Macfarlane Homes, you may contact
the subcontractor directly. See the
Important Numbers in Section III of
your homeowners Manual.
If the listed subcontractor cannot
respond to the emergency, you may take
necessary steps to cure the immediate
effect and prevent further damage.
Necessary repairs to correct a covered
defect should be performed by Macfarlane
Homes or it's contractors.
Any further questions of coverage
coverage for Warranty service and emergency
requests can be found in the Macfarlane
Homes limited Warranty for your neighborhood.
Macfarlane Homes Warranty
defines emergency events as follows:
An EMERGENCY would
be: (1) total loss of heat (not due
to gas or power outage), (2) total
loss of electricity (not power outages),
(3) plumbing leak that requires the
entire water supply to be shut off,
(4) Roof or siding leaks, (5) A situation
that threatens to make the home unsafe,
unsanitary or unlivable.
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